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Commercial remote management

A cloud-based platform for remotely monitoring and managing CITY MULTI® VRF and M-Series systems from anywhere in the world

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Latest features

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Update v1.8.2 details

Major release improved the UX/UI, addressed minor bugs, annual licensing, analytics (branch port check, refrigerant check, and download drive data), and M-Series compatibility.

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System analytics

kenza cloud allows users to download a maintenance tool file with up to 5 days of data for in depth analysis of your VRF system within Mitsubishi Electric's CITY MULTI Maintenance Tool.

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Download drive data

kenza cloud allows users to download the system data when an error occurs. This provides more details about the system, making it easier to troubleshoot.

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Alerts and notifications

Get equipment alerts to take immediate action and reduce downtime.

Manage installations remotely

Leverage kenza cloud to capture maintenance tool data, troubleshooting guides, and graphing to solve issues remotely.

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Connect up to 50 indoor and outdoor units

kenza cloud® connects to your Mitsubishi Electric system via a kenza cloud M-NET gateway (RMD-50A). The RMD-50A connects directly to the M-NET communication cable and has multiple low voltage options to power the RMD-50A, making it easier to install.

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Control units individually, or all at once

CITY MULTI® indoor units, LOSSNAY units, and M-Series indoor units can be controlled individually or with batch commands.

Search and filter features help customers quickly find any indoor unit in the control view.

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Convenient scheduling

Set up weekly schedules for individual or multiple indoor unit groups. Schedule multiple events per day to improve comfort and system performance.

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Performance insights

View graphs of outdoor or indoor unit equipment data to review up to one 1 week of system performance.

Understand how your system performance responds to changes in mode and set point.

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Advanced VRF analytics

Download up to five days of Mitsubishi Electric's maintenance tool data.

Test cooling and heating modes any time of the year to ensure system is performing to spec.

Check CITY MULTI branch control box piping and wiring to help commission RS-Series systems.

Check refrigerant levels to determine if the system is overcharged, undercharged, or at normal operating levels.

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Already have a kenza cloud account?

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Data sheet

Get the technical product and installation data.

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Product launch guide

Get applications and sales support information.