Limitations on Product Resales

Our Limited Warranty Does Not Apply to Products Purchased through Resale Mitsubishi Electric Trane HVAC US (METUS) is committed to providing reliable and innovative mechanical cooling and heating solutions. To support this effort, METUS has selected the finest HVAC distributors in the industry to carry Mitsubishi Electric products. Importantly, though, warranty protection and services on our Mitsubishi Electric products are available only when the original owner or purchaser purchases these products from a licensed HVAC contractor through our distributors as required in the limited warranty statements (“Licensed Contractor”) and the same Licensed Contractor installs the product. Warranty protection and other support services are not available to those who purchase a product as a resale, even if that product was not previously opened or installed. A resale purchase includes, but is not limited to, purchases from another purchaser who purchased the product from a Licensed Contractor or purchases through the Internet, an auction, or other resale channels. The limited warranty statements for our products are located here.

If you have any questions about whether your purchase is a resale purchase, please contact our customer care team at customercare@hvac.mea.com or (800) 433-4822.

Benefits to Purchasing Directly from a Licensed Contractor

Mitsubishi Electric HVAC products must be installed by a contractor who is licensed by the state to install HVAC systems. Such Licensed Contractors perform many important services concerning the selection, design, installation, and use of our products. It is important for you to verify that the contractor you select has the appropriate state license to install your system. METUS does not offer support to any contractor who does not have the appropriate state license.

Benefits to Purchasing from an Independent Diamond Contractor®

METUS has also assembled a list of independent licensed HVAC contractors, referred to as Diamond Contractors, to provide you with sales, installation, and service support. Independent Diamond Contractors receive both the opportunity for advanced and specialized training offered by METUS and ongoing product, service, and installation updates from METUS. Original purchasers who use an Independent Diamond Contractor, rather than a Licensed Contractor, may be eligible for an extended warranty. More information about licensed independent Diamond Contractors is accessible here . You can search for independent Diamond Contractors in your area at https://www.mitsubishicomfort.com/ .